Maintenance and All-in rule (NetScaler)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Matches the licence term; maintenance for new products for the term of the licence
- Aliases
- CSS; Customer Success Services; All-in Rule
- Definition
- Maintenance (also called Customer Success Services) for NetScaler VPX, BLX and CPX and hardware maintenance for MPX and SDX. Software maintenance is included with NetScaler Fixed Term Software, Pooled Capacity and Self-Managed subscriptions; hardware maintenance is bought separately.
- Commercial rules
- Maintenance benefits require active maintenance for 100% of a customer licences (the All-in Rule). Partial coverage is not permitted.
- Applies to
- All NetScaler software licences and hardware.
- Related metrics