Support SLOs are targets, not guarantees
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "SLOs represent TARGET response times, not resolution time, and are NOT GUARANTEED."
- Locator
- Support Terms §2.2.4 Service Level Objectives
- Applies to
- Support SLOs are targets, not guarantees
- Supports rules
- Related programs