Enterprise Plan SLA
Catalog row in Vendor License Programs · Cited
- Kind
- Premium support
- Term
- Subscription Term
- Definition
- Uptime commitment and priority support for Enterprise Plan customers: Core Services available at least 99.9% of the time per calendar month, with service credits for shortfalls.
- Commercial rules
- Credits are applied only against future payments, never refunded in cash, and must be requested within 90 days; for reseller purchases the Reseller issues the credit.
- Applies to
- Enterprise Plan