SLA credits are not refundable in cash
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Enterprise SLA §6.3-6.4: service credits apply only against future payments, carry no monetary refund, and must be requested within 90 days. (effective 2023-12-20)
- Applies when
- Credit claim
- Applies to
- Enterprise Plan
- Related programs