Premium Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- By Order Form.
- Aliases
- Premium Support
- Definition
- UEM and Endpoint Data Protection pages: "Get customized, priority 24/7 support and maintenance for your IT infrastructure. With a dedicated support person, higher SLAs and extensive maintenance services."
- Commercial rules
- Optional add-on to UEM and EDP products; includes an annual product health check. Archived 2024 guideline: an active Premium Support agreement is a precondition for LTSB long-term maintenance. Commercial terms are by quote.
- Applies to
- Matrix42 UEM and Endpoint Data Protection products.