Konnect Enterprise support tiers
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription term
- Definition
- Diamond: 24x7 30-min SLA; Platinum: 24x7 1-hour SLA; Business: regional business hours, 2-hour SLA.
- Commercial rules
- Plus gets email support with a 2 business day SLA; Enterprise support channels and SLA are custom.
- Applies to
- Kong Konnect Enterprise