Standard Technical Support Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Included with Hosted Services; usually 12-month increments on-premise
- Definition
- Standard Technical Support Description: electronic and, depending on purchase, telephone support with response targets from 2 hours (Urgent) to 24 hours (Low), provided under the SLASA.
- Commercial rules
- Included at no additional cost (SLASA s.5(a)) and with Hosted Services subscriptions; for on-premise installations usually purchased in 12-month increments. Excludes trial software, custom coding and premium offerings, which are sold separately.
- Applies to
- All Jamf Product Offerings under the SLASA.