Standard Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Commencement Date to the end of the period in the Order
- Definition
- Support provided to all customers: helpdesk, software updates, hardware support, health checks and Customer Portal.
- Commercial rules
- Available 24/7 for helpdesk and hardware support; Darktrace is obliged only while fees are current; Call Home access is needed for remote analyst support.
- Applies to
- Darktrace Offerings sold under the Master Services Agreement.
- Related metrics