Hardware support is return-to-base with advance replacement
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Terms: Darktrace ships advance replacement hardware on failure and the customer must return the failed unit, including rails, transceivers and power cables; configuration data on returned hardware is not protected.
- Applies when
- A hardware failure.
- Applies to
- Darktrace hardware.
- Related metrics
- Related programs