Support options
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Subscription term, or the term stated in the Order for perpetual support
- Aliases
- Production; Premium; Platinum; Trusted
- Definition
- Support Services for perpetual and subscription Self-Hosted Software and SaaS Products, with Production, Premium, Platinum and Trusted (US only) options.
- Commercial rules
- Subscription Self-Hosted and SaaS customers that do not renew an enhanced support level revert to Production Support. Perpetual customers that do not renew lose support entitlement and pay lapsed fees plus reinstatement fees to reinstate.
- Applies to
- All CyberArk products