Support options differ by response time
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Terms Annex 1: Production, Premium, Platinum and Trusted (US only) options set different response times by severity, for example Critical response of 2 hours, 1 hour, 30 minutes and 2 hours respectively. (effective 2025-10-10)
- Applies when
- Choosing or renewing a support option
- Applies to
- All CyberArk products under support
- Related programs