Lapsed perpetual support requires back fees and reinstatement fees
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Terms section 5: if a customer does not renew support for perpetual Self-Hosted Software and later wishes to reinstate it, it must pay support fees for the lapsed period plus CyberArk's then-current reinstatement fees. (effective 2025-10-10)
- Applies when
- Reinstating lapsed support
- Applies to
- Perpetual Self-Hosted Software
- Related programs