Non-renewed enhanced support reverts to Production Support
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Terms section 6: subscription Self-Hosted and SaaS customers that do not renew an enhanced support level revert to Production Support; perpetual customers that do not renew are no longer entitled to any support services. (effective 2025-10-10)
- Applies when
- Support renewal
- Applies to
- All CyberArk products under support
- Related programs