ConnectWise Assurance
Catalog row in Vendor License Programs · Cited
- Kind
- Support and maintenance
- Term
- Subscription or annual; renews with the subscription
- Aliases
- SaaS Assurance; Software Assurance
- Definition
- Software Addendum §2.B: "the provision of telephone and online support, fixes, patches and new Releases made available while on active Assurance or new Versions if applicable to the generally available ConnectWise Software licensed by Client."
- Commercial rules
- A Subscription includes Assurance unless the Schedule says otherwise. Customers on Assurance must run the most current release. ConnectWise aims to give six months’ notice before it stops providing new Versions or Releases. Assurances renew automatically with subscriptions (Master Terms §14.2).
- Applies to
- On-premises ConnectWise Software (Software Addendum) and SaaS Offerings (SaaS Assurance).