Citrix Standard Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Definition
- "Citrix Standard Support is the Maintenance and support package included with the Citrix products." Target response times: Severity 1, 30 minutes; Severity 2, 2 hours; Severity 3 and 4, 8 hours.
- Commercial rules
- 24/7/365 support for Severity 1 only; other severities in local business hours (8am-6pm). Citrix may audit license compliance as described in the product documentation and the Worldwide Support Service Guide.
- Applies to
- Citrix products; stated to be included with the products.