Incident360 Retainer
Catalog row in Vendor License Programs · Cited
- Kind
- Retainer
- Term
- Annual Subscription Term
- Definition
- Supplemental Product Terms: JumpStart Retainer, Incident360 Retainer or Incident360 Plus Retainer subscriptions for incident response readiness and engagement.
- Commercial rules
- Response-time SLA 4 hours (JumpStart) or 3 hours (I360, I360 Plus); one Covered Incident with I360 and I360 Plus; hourly IR at USD 325 per hour with a 25-hour minimum. A Covered Incident is unavailable for incidents before or within 10 days of accepting a standalone Order Form, or if the actual endpoint count is materially greater than ordered.
- Applies to
- JumpStart Retainer; Incident360 Retainer; Incident360 Retainer Plus
- Related metrics