Provider switching support
Catalog row in Vendor License Programs · Cited
- Kind
- Exit / data portability
- Term
- 2-month notice, 30-day transitional period, 30-day retrieval period
- Definition
- Terms §16.2: the customer "may request to switch to either a competing service provider (“Destination Provider”) or, if applicable, to an on-premises solution".
- Commercial rules
- Exportable Data includes address books, session and client logs and client lists. Termination on completion of switching does not release the customer from fees for the remaining Subscription Period and gives no refund of advance payments. Switching to AnyDesk on-premises requires the Software License and Supplementary Services Agreement for On-Premise.
- Applies to
- All paid AnyDesk licences under the 2025-10-10 terms