AI credit
Catalog row in Vendor License Metrics · Cited
- Unit
- Credit
- Definition
- SysAid AI Security & Trust Overview: "AI credit is a single instance where SysAid Copilot uses AI to perform a task, such as answering a question, summarizing a ticket, categorizing an issue, or running an AI Agent."
- Counting rules
- Token usage per task determines the credit count. Usage is subject to fair and reasonable limits; unused credits are not carried over to the next year; exceeding the limit may lead to temporary suspension of AI features or additional fees.
- Floors / minimums
- No published allowance; the pricing page describes Professional as having unlimited agentic AI with no usage caps.
- Applies to products
- SysAid Copilot
- SysAid AI Agents
- SysAid AI Agent Builder
- Related metrics
- Product category