Multi-resource interactions are billed at the highest-tier AI resource
Catalog row in Vendor License Evidence · Cited
- Kind
- Documentation excerpt
- Excerpt
- “In cases where an interaction uses multiple AI resources, such as bot flows, virtual agents, and agentic virtual agents, Genesys bases charges on the highest tier (price) resource that Genesys Cloud uses during the interaction.”
- Locator
- AI resource consumption billing scenarios
- Applies to
- Multi-resource interactions are billed at the highest-tier AI resource
- Related metrics
- Sources