Release (single-tenant version distance)
Catalog row in Vendor License Metrics · Cited
- Unit
- Release (versions behind the current release)
- Aliases
- Current - n
- Definition
- Service Level Guidance section 6.1(e): single-tenant customers must upgrade "no less frequently than every two years (eight releases)"; the support table classifies versions as Current, Current - 1 to Current - 3, Current - 4 to Current - 7, Current - 8 to Current - 19 and Current - 20+.
- Counting rules
- e2open generally issues four releases per year (section 6.1(b)). The distance between the customer's version and the current release decides support level; the Service Terms also tie the IP indemnity to staying within 12 releases (section 10.1.3).
- Floors / minimums
- Versions older than five years are out of support (section 6.1(e)).
- Applies to products
- e2open single-tenant subscription services
- Product category