Single-tenant customers must upgrade at least every two years
Catalog row in Vendor License Rules · Cited
- Kind
- Lifecycle
- Statement
- Service Level Guidance section 6.1(e): e2open recommends upgrading every 12-18 months and requires at least every two years (eight releases); beyond two years e2open is relieved of SLG liability that an upgrade would have avoided, and versions older than five years are out of support.
- Applies when
- Customer remains on an old release
- Applies to
- Single-tenant subscription services
- Related metrics
- Related programs