Patches must be accepted and IP indemnity lapses if single-tenant systems fall 12 releases behind
Catalog row in Vendor License Rules · Cited
- Kind
- Compliance
- Statement
- Service Terms sections 4.2 and 10.1.3: the customer must accept Patches; the e2open IP indemnity does not apply where a single-tenant customer fails to stay within 12 releases of the current release or blocks Patches. (effective 2026-03-01)
- Applies when
- Customer delays upgrades or blocks patches
- Applies to
- Single-tenant Subscription Services
- Related metrics
- Related programs