AXP Private Cloud counts logged-in agents even when idle
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Service Description Avaya Aura Private Cloud and Avaya Experience Platform Private Cloud: AXP Private Cloud usage is the monthly peak of concurrent logged-in voice agents; an agent is counted even if it handles no calls, so agents should log out when not using the service. Fixed recurring items are billed at the ordered quantity. (vendor document dated 2026-06-12)
- Applies when
- Estimating AXP Private Cloud charges.
- Applies to
- Avaya Experience Platform Private Cloud.
- Related metrics
- Related programs