Service Credits require a ticket within 24 hours and a claim by the end of the next month
Catalog row in Vendor License Rules · Cited
- Kind
- Compliance
- Statement
- SLA s.C: to be eligible, the customer must log a support ticket within 24 hours of first becoming aware of the event and submit the claim with required information by the end of the month after the Downtime. (effective 2025-10-01)
- Applies when
- Claiming a Service Credit
- Applies to
- Konnect and Dedicated Cloud Gateways
- Related programs