Service Credits are the sole remedy and cannot be converted to money
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- SLA s.D: Kong applies Service Credits to a future invoice for the affected cluster only; credits may not be exchanged for money and are the customer’s sole and exclusive remedy for the availability failure. (effective 2025-10-01)
- Applies when
- An uptime commitment is missed
- Applies to
- Konnect and Dedicated Cloud Gateways
- Related programs