Kong Support and Maintenance Policy
Catalog row in Vendor License Sources · Cited
- Kind
- Policy
- Format
- HTML
- Applies to
- Support contacts, severity levels, version support for Kong Gateway Enterprise, AI Gateway, Mesh and Insomnia Enterprise (s.7), feature deprecation (s.8). Headed "Last Updated: August 31, 2026".
- Evidence
- Kong Gateway Enterprise LTS is supported for 3 years or the OS lifecycle
- Kong Gateway Enterprise minor versions are supported for 1 year
- Kong Mesh releases are supported for 12 months from the major version release
- Insomnia support requires a support subscription and errors are Severity 3 or 4
- Kong aims to give 6 months’ notice of significant feature removal
- Support Contacts are limited to the Order Form number, or 20 if none is stated