Free support tier included; Silver and Platinum need support SKUs
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "Every customer is entitled to the Free support tier as part of their purchase. Silver and Platinum support tiers are reserved for customers who purchase corresponding Silver or Platinum support SKUs."
- Locator
- Support Service Level Objectives > Support Tiers
- Applies to
- Free support tier included; Silver and Platinum need support SKUs
- Related programs