Free support tier included; Silver and Platinum need support SKUs
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Service Level Objectives: every customer is entitled to the Free support tier; Silver and Platinum tiers require the corresponding support SKUs. (source undated; retrieved 2026-10-07)
- Applies when
- Any purchase
- Applies to
- Keeper support
- Related programs