Infor Source

Infor Service Level Agreement (May 2026)

Catalog row in Vendor License Sources · Cited

Kind: Contract
Format: PDF
Applies to: Service levels for Infor Cloud Services, forming part of the Order Form: availability credits, scheduled maintenance, backups and disaster recovery, Support priorities and response targets. Footer reads "SLA (May 2026)" with no day, so effectiveDate is null.
Evidence: Single-tenant availability credits start below 99.5% (evidence)
Use beyond usage restrictions is excluded from SLA downtime (evidence)