Five9 Evidence

Inbound lines are used while a caller is still in the IVR

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "Inbound lines are utilized when a caller successfully connects to the inbound campaign even if it's still in the IVR."
Locator: Community answer by Five9 moderator
Applies to: Inbound lines are used while a caller is still in the IVR
Supports rules: Inbound lines are used while a caller is still in the IVR
Related metrics: Inbound and outbound lines
Sources: Concurrent calls calculation clarification (Five9 Community question)