Five9 Source

Concurrent calls calculation clarification (Five9 Community question)

Catalog row in Vendor License Sources · Cited

Kind: Knowledge base
Format: HTML
Applies to: Community question answered by a Five9 moderator on when inbound lines are consumed. The question is dated August 30, 2024; the answer carries a relative date only.
Evidence: Inbound lines are used while a caller is still in the IVR