Credits are not refundable and support cannot be downgraded mid-term
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "We do not provide mid-term Support Plan downgrades, but you may downgrade upon renewal. Credits are not returnable or refundable."
- Locator
- SaaS Agreement s7(c) Changes to Services and Support
- Applies to
- Credits are not refundable and support cannot be downgraded mid-term
- Related metrics