Credits are not refundable and support cannot be downgraded mid-term
Catalog row in Vendor License Rules · Cited
- Kind
- Billing
- Statement
- Upgrades are prorated; mid-term Support Plan downgrades are not provided but are possible at renewal; Credits are not returnable or refundable.
- Applies when
- Changing Services or Support during a term
- Applies to
- SaaS Agreement
- Related metrics