Workato platform editions, workspaces and add-ons are the fixed parts of a Workato subscription: the edition that sets which capabilities an organisation may use, the workspaces and environments in which it builds and runs automations, and the add-ons it buys beyond the edition’s included quantities. Workato describes its commercial model as a platform edition plus usage measured in credits plus optional add-ons.[2] The documentation says that “Subsequent editions include all the features of the previous one”, and that usage “is measured independently of your edition”.[2]
The pricing page lists features common to every platform edition: unlimited connections, unlimited workflows, unlimited collaborators, security and data protection, governance and role-based access control, and in-product support.[1] Workato therefore does not limit the number of users who build automations or the number of applications they connect.[1] The quantities that matter for compliance are the credit balance, seats for Workato GO and Workflow apps, and the included or purchased add-ons.
Editions
The pricing page presents four enterprise editions. Each one includes everything in the one below it.[1]
| Edition | Feature highlights on the pricing page |
|---|---|
| Standard | Application integration and process automation; recipe lifecycle management; dev, test and production environments; 1 Standard Workbot; SAML SSO and MFA, custom OAuth profiles and RBAC; encryption at rest and in transit; 30-day log retention |
| Business MCP | Pre-built MCP servers; AI/MCP Gateway; Enterprise Skill builder; data integration (ETL, ELT, reverse ETL); API platform; log service, dependency graph and platform APIs; 10 Enterprise Workbots; 3 OPAs |
| Enterprise MCP | Data Pipelines; Event Streams; Intelligent Document Processing; AI by Workato; unlimited Enterprise Workbots; enhanced security (data masking, activity audit, hourly key rotation, runtime user connections); flexible 90-day log retention; 10 OPAs; 15 concurrency |
| Workato ONE | Workato Knowledge Base; Workato GO (Employee Assistant, Enterprise Search and Action Board); 30 OPAs; 30 concurrency |
According to the pricing page, the OPA and concurrency quantities “reflect the total included in each edition, not additional amounts added to the previous tiers”. The same note says plan structures may vary with contract terms and joining date.[1] Workato does not publish prices for these editions. The Limits documentation uses older edition names: the default data retention period is 30 days for Standard and Business editions and 90 days for the Enterprise edition.[13]
Self-service plans
Workato Free and Workato Pro are sold online and “give you access to the same platform capabilities”. They differ in credit volume, billing cadence and cost.[3]
| Plan | Credits | Price |
|---|---|---|
| Workato Free | 50,000-credit one-time grant | Free |
| Workato Pro | 2,500 credits per month | USD 75 per month |
| Workato Pro | 3,500 credits per month | USD 100 per month |
| Workato Pro | 10,000 credits per month | USD 275 per month |
| Workato Pro | 30,000 credits per month | USD 780 per month |
| Workato Pro | 50,000 credits per month | USD 1,275 per month |
Source for the table: Self-service billing documentation.[3] Pro is paid monthly by credit card, and unused Pro credits “expire at the end of the billing month and don’t roll over”. Cancelling Pro downgrades the account to Free.[3] Usage and billing information is visible only to users with the Admin system role in the workspace.[3]
Metrics
Editions carry no metric of their own. Usage under any edition is measured in Workato credits, as described in Workato credits and usage metrics.[2] Organisations on older plans use different quota units. Automation HQ shows each managed workspace’s billable recipes and tasks used in the billing period, each as a fraction of that workspace’s quota.[7]
Counting / floors
Workspaces and environments
A workspace allows multiple users to collaborate on workflows while remaining “operationally independent from other workspaces”. Workato provisions the contracted workspaces on the effective start date of the contract.[4] The Environments feature adds Development, Test and Production environments to a workspace. Each environment has its own assets, members and projects, and projects are deployed from one environment to the next.[5] Environments “are available to customers on specific pricing plans”. They are enabled automatically for customers who joined after 2021-12-22, while existing customers with several workspaces migrate through their Customer Success Manager.[5]
For counting, environments are not separate entitlements. Usage “is calculated across all environments in your account”, so test and development recipes draw on the same allowance as production. The Subscription plan page in the Development environment summarises usage across all environments.[5]
Automation HQ
Automation HQ consolidates subscription plans and billing for an organisation with many workspaces. Its workspaces “share a pooled task quota”, which administrators distribute across managed workspaces and adjust over time.[6] The HQ Usage view shows the tasks available in the plan, tasks consumed, the percentage used and the renewal date.[6] Under the credit model, the Billing and Usage dashboard of an Automation HQ workspace shows aggregate credit use and a per-workspace breakdown.[10]
Embedded edition
Software companies that offer Workato-powered integrations inside their own products use the Embedded edition. The partner works in an admin workspace and creates a customer workspace for each of its customers. The default quota is 10,000 customer workspaces per Embedded partner.[8] The Billing and Usage dashboard reports Embedded usage against the Embed Admin’s billing period in aggregate. A Customers tab reports each end customer’s usage against that customer’s own billing period.[10] The admin console also tracks the number of customers, connections and active recipes across customer workspaces. Expired customers count until they are deleted.[14] Environments for Embedded customers can be provisioned per customer workspace and are “available at no additional cost”.[9]
Concurrency and limits
Recipe concurrency is a counted quantity. Enterprise MCP includes 15 and Workato ONE includes 30, and more can be bought as an add-on.[1][2] The Limits documentation gives a maximum recipe concurrency of 30, which Customer Success can raise. Customers on Enterprise plans or above can ask for extensions to the default quotas.[13]
Virtualization & partitioning
There are no hardware-based metrics. Partitioning is logical, by workspace, environment and (for Embedded) customer workspace, as described above.[4][5] Connectivity to systems behind a firewall uses on-premises agents (OPAs). Business MCP includes 3, Enterprise MCP 10 and Workato ONE 30.[1] Additional OPAs can be bought depending on contract and plan, and are billed separately from credit usage.[2]
Cloud / BYOL
Workato runs as a multi-tenant cloud service by default. Virtual Private Workato (VPW) gives one organisation a dedicated environment in its own AWS Virtual Private Cloud, managed and operated by Workato.[11] VPW offers the same range of features as the commercial cloud. It is generally available “but is subject to additional pricing and data privacy requirements”, in regions served by the US, EU, Singapore, Japan and Australia data centers.[12] There is no customer-installed edition and no bring-your-own-licence scheme.
Programs
The pricing page lists optional add-ons sold on top of an edition:[1]
- Workato Pre-Packaged Genies
- Advanced Security & Governance Add-on
- OpenLegacy for On-Premise Connectivity
- RobotiQ RPA
- Private Link
- On-premises Agents
- Workflow Apps
- Workato Data Hub powered by Reltio
- Concurrencies
- Workato EDI powered by Orderful
- Virtual Private Workato (VPW)
Workflow Apps also generate seat-based usage for their end users, as described in Workato credits and usage metrics. Onboarding and training packages are offered separately; the pricing page refers prospective buyers to Workato for details.[1]
Out of scope
This article does not cover the contractual terms of subscriptions, which are summarised in Workato Terms of Service and agreements, or the commercial terms of the third-party add-ons listed above, which Workato does not publish.[1]