This article covers the NetSupport products that are not licensed through the NetSupport Manager and NetSupport School key system. NetSupport DNA is an on-premises IT asset management product with corporate and education editions. NetSupport Notify is desktop alerting software. classroom.cloud is a cloud-hosted classroom management, safeguarding and IT management service for schools. 247connect is “cloud-based remote access software developed by NetSupport”.[6][5][7][9][16] The on-premises products are installed under the NetSupport EULA. The two cloud services each have their own Terms of Service with NetSupport Ltd.[10][14]
Editions
| Product | Editions or packages | Commercial basis | Source |
|---|---|---|---|
| NetSupport DNA | Corporate (aimed at organisations with 10 to 5,000 devices); Education (up to 10,000 devices across multiple schools) | One-time purchase or subscription | [6][5][4] |
| NetSupport Notify | Single product; all features included in the licence price | Perpetual or subscription, by number of licences | [7] |
| classroom.cloud | Classroom Management with IT Management; optional Safeguarding toolkit | Annual subscription per Student device | [9] |
| 247connect | Lite, Standard, Advanced packages; individual managed and on-demand licences; Free | 12-month subscription billed annually | [12][14] |
| NetSupport ServiceDesk | End of sale 2025-03-31 | No longer sold | [15] |
247connect publishes US dollar prices: Lite at USD 22.50 per month (100 managed devices, 1 on-demand licence), Standard at USD 33.75 per month (500 managed devices, 20 on-demand licences) and Advanced at USD 75 per month (1,000 managed devices, 100 on-demand licences), each with “Unlimited users” for the managed device allowance.[12] Catalog proof: 247connect Lite; 247connect Standard; 247connect Advanced; classroom.cloud Classroom Management with IT Management; classroom.cloud Safeguarding toolkit.
Metrics
| Unit | Catalog row | Definition in NetSupport’s words |
|---|---|---|
| DNA Agent device | NetSupport DNA Agent client licence | The licence limit is compared with “the number of DNA Agent devices in the DNA database”[3] |
| Enrolled Student device | classroom.cloud Student device | “an annual subscription model based on the number of Student devices enrolled and managed through the platform”[9] |
| Managed device | 247connect managed device licence | “one licence is assigned to each device”[12] |
| On-demand technician | 247connect on-demand licence | “Each licence is assigned to a user – the technician supporting your devices.”[12] |
NetSupport Notify’s pricing page says only that quotes are “based on the number of licences you need”. It does not say whether a licence counts recipients, devices or senders.[7]
Counting / floors
NetSupport DNA
The DNA licence is a “23 digit licence key and a DNALicense.lic licence file”, registered on the DNA Server through the Database Wizard (DNADBWizard.exe). The DNA Server service must then be restarted.[2][1] When a sale copy is activated, DNA adjusts its Agent polling interval “based on the number of user licences being registered”.[1] Catalog proof: DNA licence registered with a 23-digit key and licence file.
The count is held in the database. A Licence Exceeded message appears “when the number of DNA Agent devices in the DNA database exceeds the number of clients in the licence that has been registered on the DNA Server”.[3] Devices that have been retired still count until they are deleted. NetSupport’s remedy is Database Maintenance, Delete PCs: where the Agent has been uninstalled or the device is off the network, deletion “will permanently remove the DNA Agent device from the PCs hierarchy and free up one DNA Agent client licence”. NetSupport suggests building a dynamic group on the Last Connection field (for example 30, 60 or 90 days) to find candidates.[3] The manual describes the same option as a way to “retire” PCs when “managing licence levels becomes difficult”.[1] Catalog proof: DNA licence exceeded when database Agents outnumber licences; Deleting a retired PC frees one DNA Agent licence.
NetSupport DNA does not require product activation.[8]
NetSupport Notify
The NetSupport Notify Notification Server requires activation on first launch; the Notify Console and Agent do not.[8] NetSupport allows customers to “Use multiple Notification Servers at no additional licence cost”.[7] Catalog proof: NetSupport Notify: perpetual or subscription, extra Notification Servers free.
classroom.cloud
classroom.cloud has “a fixed per-device, per-year pricing model”. The quote depends on the number of devices, the toolkits and the subscription term, and “There are no minimum spend or minimum licensing requirements.”[9] Since iOS Student version 2.11.0000, classroom.cloud can recognise shared iPads by serial number. This “will prevent multiple licences from being used for the same iPad device” when different users sign in, provided the MDM passes the serial number in the app configuration.[11] Before this change, or without that configuration, a shared iPad could count more than once; this is an inference from the article, which NetSupport does not quantify. classroom.cloud can be installed beside NetSupport School, NetSupport DNA or NetSupport Manager, and the FAQ treats the products as separately licensed.[9] Catalog proof: classroom.cloud subscription per enrolled Student device with no minimum; Shared iPads count once in classroom.cloud.
247connect
Users are not counted. “All of your user licences can be in use at once – and each user can connect to up to 5 devices at the same time.”[12] Managed device licences are assigned one per device that runs the permanently installed Managed Agent, whether attended or unattended. On-demand licences are assigned per technician and allow “an unlimited number of ad-hoc sessions”. The temporary On-demand Agent is removed from the end user’s device after the session.[12][13] Beyond the packages, “you can also buy on-demand and managed licences separately”, with a credit card inside the 247connect portal.[12] Catalog proof: 247connect users unlimited; five concurrent connections per user; 247connect managed licence assigned one per device; 247connect on-demand licence assigned per technician.
Virtualization & partitioning
None of these products licenses by processor or host. A DNA Agent counts per device record in the database.[3] A 247connect managed licence counts per device with the Managed Agent installed, including servers.[13] classroom.cloud counts enrolled Student devices.[9] The retrieved documents say nothing specific about virtual desktops for any of the three.
Cloud / BYOL
classroom.cloud and 247connect are delivered as software as a service. There is no bring-your-own-licence path from NetSupport School or NetSupport Manager perpetual licences into them in the retrieved documents.[9][12] NetSupport DNA runs on the customer’s network, and “Data is safely stored on the school network”.[5]
Subscription terms
classroom.cloud. The Terms of Service (revision 4, last updated 2026-06-11) state: “As of 21st August 2026, the updated Terms will apply to all customers”; earlier customers were on legacy terms until then. Later substantive changes are made “by notification and agreement within the platform” by a user with the relevant role.[10] If NetSupport materially reduces functionality, the customer may terminate within 30 days of notice. If NetSupport discontinues the service before the end of a paid term, it refunds prepaid fees for the unused period.[10] Updates and new features are included in an active subscription. After cancellation or the end of a trial, account data is deleted after 30 days.[9] The terms are governed by English law.[10] Catalog proof: classroom.cloud terms updated by in-platform acceptance; Pro-rata refund if classroom.cloud is discontinued; classroom.cloud data deleted 30 days after cancellation.
247connect. “Standard subscriptions run for 12 months and are billed annually”, and updates are included.[13] Contracts do not auto-renew: “No, your contract won’t automatically renew every year”, and the sales account manager arranges renewal.[12] The Terms of Service (revision 1.2) define Commercial and Free subscriptions. They retain data for 30 days after a subscription or evaluation ends, require termination of app-store subscriptions through the portal billing page, and provide the same pro-rata refund on discontinuation as classroom.cloud.[14] Catalog proof: 247connect contracts do not renew automatically; 247connect data removed 30 days after a subscription ends.
Programs
- NetSupport DNA evaluation licence. “NetSupport DNA standard evaluation licence runs for a period of 30 days and allows for a maximum of 50 users.” To continue evaluating after an upgrade, the evaluation must be uninstalled first.[1] Catalog proof: DNA evaluation runs 30 days for at most 50 users.
- classroom.cloud 30-day trial. Up to 50 portal users and 30 enrolled Student devices; no credit card required.[9] Catalog proof: classroom.cloud trial limits.
- 247connect 14-day trial. The paid features with two On-demand licences and ten Managed Devices.[13]
- 247connect Free. “a single user and limited to 3 managed devices, 30 on-demand connections per calendar month”, community support, and deletion of inactive accounts after 90 days. It is also the only version offered to consumers for personal, non-commercial use.[14] Catalog proof: 247connect Free limited to one user and three managed devices.
- Subscription licensing option. NetSupport DNA is offered as “one-time purchases (buy once and own forever) or subscription-based pricing”; NetSupport Notify as perpetual or subscription.[4][7]
- NetSupport ServiceDesk end of life. End of life was announced on 2025-03-31, with end of sale and limited support from that date and end of support on 2026-03-31. The product was discontinued “due to market demand, shifts in technology, and a change in focus and investment”.[15] Catalog proof: NetSupport ServiceDesk support ended 2026-03-31.
Out of scope
- classroom.cloud and NetSupport DNA prices, which are quote-based.
- The classroom.cloud and 247connect Data Processing Agreements, and signed procurement or data privacy templates.
- 247connect prices in currencies other than US dollars.