LICENSEWARE apps and data sources describes the components of the LICENSEWARE platform as they affect what a customer licenses. The FAQ separates the platform (account management, projects, data ingestion, security, integrations and shared services) from the apps. Apps are publisher-specific or function-specific analytics modules that run on top of the platform and are bought separately.[2] The apps page lists fourteen apps in two groups, Core and Advanced.[1] Which plan includes which app is set out on each plan page.[4][5]
Core apps
| App | What LICENSEWARE says it does | Plans |
|---|---|---|
| NEO | AI assistant for licensing questions, contract reading and insight reports | All plans |
| LICENSEWARE Collector | Agent that collects software and hardware usage from Linux, Windows, macOS and Docker hosts | All plans |
| Software Inventory Manager (SIM) | Software recognition, normalization and categorization | Pay as you go, Chill, Core, Advanced |
| License and Contracts Manager (LCM) | Contracts, licences and renewals linked to deployment data | Pay as you go, Chill, Core, Advanced |
| Infrastructure Mapper (IFMP) | CPU, virtualization and host-relationship mapping | Pay as you go, Core, Advanced (see note) |
| Self Assessment Service (SAS) | ITAM maturity assessment against ISO/IEC 19770 with AI-generated reports | Pay as you go, Core, Advanced (see note) |
Descriptions are from the apps page.[1] Plan membership is from the Core and Advanced plan pages; Pay as you go covers every app.[4][5][3] The Chill plan page lists only NEO, Software Inventory Manager and License and Contracts Manager.[13] The comparison matrix on the plans page, however, shows Hardware Analysis and the ITAM Maturity Assessment as included in Chill.[3] On the Free plan every app can be used with report output capped at 10 rows per table.[14]
Advanced apps
| App | Publisher analysed | Scope stated on the apps page |
|---|---|---|
| Microsoft Deployment Manager (MDM) | Microsoft | Server, CAL, SQL Server, Windows Server and Exchange licence requirements |
| Microsoft Entitlements Manager (MEM) | Microsoft | Converts Microsoft License Statements and entitlement data into licence inventories and Effective License Position reports |
| Adobe Deployment Manager (ADM) | Adobe | Creative Cloud deployments and named users |
| Red Hat Deployment Manager (RDM) | Red Hat | RHEL subscriptions |
| Oracle Database Manager (ODBM) | Oracle | Processor, Named User Plus and option licensing from LMS scripts, with ASFU and ULA scenarios |
| Oracle Java Deployment Manager (OJDM) | Oracle | Java versions, editions and components; Universal Subscription requirements |
| Oracle Middleware Manager (OMWM) | Oracle | WebLogic, GoldenGate and other middleware |
| Oracle Entitlements Manager (OEM) | Oracle | Oracle entitlements and Effective License Position reports from ODBM and OMWM data |
Descriptions are from the apps page.[1] These apps are in the Advanced plan and, on demand, in Pay as you go. They are not in Chill or Core.[5][3] Six of them have published pay-as-you-go rates; see LICENSEWARE plans and pricing.[10]
The FAQ’s app table also lists a Supported Software Catalog (SSC) and a Golden Records Generator (GREG).[2] The release notes record that GREG was retired from the platform on 2026-07-16, and that active users were contacted with a migration path.[9] The Lansweeper add-on bundle article still lists GREG in its advanced bundle.[12]
NEO
The FAQ describes NEO as an agentic AI assistant built for software licensing, with four skills.[2]
- NEO Chat answers licensing questions.
- NEO Insights analyses processed data and recommends actions.
- NEO Support answers product questions from the documentation.
- NEO Context reads contracts and extracts terms.
LICENSEWARE states that NEO is “fully free, with no feature restrictions” on every plan.[10] The plans comparison, however, lists NEO Insights Reports on the paid plans and not on Free.[3] The NEO reports page lists seven Insights reports across SIM, MDM, IFMP, ODBM and RDM. Three are available in the app and four are previews supplied through a LICENSEWARE representative.[11] The FAQ states that identifiable customer data is not used for model training, and that the customer owns the outputs NEO produces from its data.[2] On 2026-09-27 LICENSEWARE added AI-based OCR extraction of contract documents to License and Contracts Manager.[9]
LICENSEWARE Collector
The Collector is LICENSEWARE’s own agent and is free.[6] It runs as a background service on Linux, Windows and macOS. It collects system and hardware inventory, installed software, software execution and usage indicators, and runtime state, and uploads them over outbound HTTPS with token authentication. No inbound ports are needed.[7] The product page also lists running containers, and collection schedules of daily, weekly or monthly.[6] The release notes record that the Collector left beta and became generally available on 2026-07-13.[9]
Data sources
The data sources page lists 58 or more sources from 24 vendors. Each is mapped to the apps that consume it and classed by format: API, script, template, export or agent.[8] The FAQ lists accepted file formats as XLSX, CSV, JSON, XML and ZIP.[2] The main groups are:
- LICENSEWARE’s own agents and CSV templates: the Collector, an open-source OJDM Collector for Java, and templates for SIM, MDM, MEM, OEM, OJDM and IFMP.[8]
- Microsoft: the Microsoft Graph API (users, licences and Microsoft 365 usage), Configuration Manager (SCCM) database queries, MAP Toolkit, Microsoft 365 admin exports, Intune, VLSC exports and Microsoft License Statements.[8]
- Oracle: Oracle’s LMS collection scripts for database and middleware, Review Lite, options and packs usage statistics, CPU queries, and “Output from any tool listed on Oracle’s verified SAM tooling page”.[8]
- Virtualization and hardware: RVTools and PowerCLI for VMware, IBM Hardware Management Console exports, and Red Hat Discovery.[8]
- Discovery, endpoint and ITSM tools: API connectors for Lansweeper, Proactivanet and NinjaOne, and file exports from tools such as HCL BigFix, ManageEngine Endpoint Central, Device42, PDQ, Ivanti Neurons, Tanium, Qualys, Jamf Pro and CrowdStrike Falcon. Several further API connectors are marked “Coming soon”.[8]
API connectors are part of the Pay as you go, Core and Advanced plans, but not Free or Chill.[3] The FAQ says new uploaders can be requested from inside the platform, and that complex custom integrations may be scoped as paid work.[2]
Projects and regions
Projects are isolated workspaces. Uploads, integrations, apps and reports belong to one project, users must be invited to each project, and data cannot be moved between projects afterwards.[2] Accounts are created in one of three regional instances: app.licenseware.io (Netherlands), us.licenseware.io (Iowa) and au.licenseware.io (Sydney). The FAQ states that data does not move between them.[2]