INTTRA is e2open’s ocean booking and shipping instruction network, and Avantida is the container management service that operates alongside it. Their terms differ sharply from the enterprise Service Terms: they are written for a large population of shippers, forwarders and carriers who register on a platform, some of whom pay nothing and some of whom pay by transaction. After WiseTech Global’s 2025 acquisition of e2open, the INTTRA terms are published on the wisetechglobal.com legal site, and the current version is marked effective 4 April 2026, with versions effective 1 January 2026 and 22 April 2024 shown as superseded.[1][2] This article describes both documents.
INTTRA General Terms
The General Terms and Conditions for Transportation-Related Services were formerly known as the INTTRA Website Legal Terms and Conditions. They apply to anyone who registers for or continues to use the vendor websites or the Services, and they state that individual consumer use is prohibited.[3] The “Vendor” is INTTRA, LLC, E2open, LLC or an affiliate identified on the Order Form, and INTTRA, LLC where the Services are used without an Order Form.[3]
Free and paid services
A “Service” is defined as services, products, data and information provided by or through e2open, authorised third-party services and the Platform, and use of any website it owns or operates. At e2open’s discretion “some Services may be available to You upon registration and without an Order Form or payment”, while others are unavailable until the customer purchases a subscription or orders them on an Order Form.[3] A shipper or forwarder that only registers therefore has a different position from one with an Order Form, and e2open can change which services fall into which group. The terms state that registration must be approved by e2open before a User may access the Platform.[3]
Licence grant and restrictions
e2open grants a non-exclusive, non-transferable, worldwide right during the term to access and use the Services, Platform and Vendor Materials, directly or through an Alliance Intermediary, solely for internal business purposes.[3] Alliance Intermediary is a defined term: a third party contracted with e2open to act on behalf of Platform Users and permitted by the customer to act as its intermediary. Use by an intermediary is therefore expressly allowed, but the customer remains responsible for Users and for the administration, authorisation and termination of User access.[3]
The terms prohibit individual use and “any use for any purpose that is competitive with Vendor or its Affiliates, including all of their service offerings, or that may devalue Vendor or its Affiliates’ commercial interests”.[3] Customers must follow the e2open Acceptable Use Policy and Customer Security Policy.[3] e2open may modify the Services on at least 30 days notice, but may change the Documentation, Content and Third-Party Data without notice.[3] The Terms also say that e2open may change them from time to time at its sole discretion, with continued use constituting acceptance.[3]
Billing metrics
Fees are set in an Order Form or a Price List, and the Terms incorporate by reference any definitions used in a Price List.[3] Unless an Order Form or Price List says otherwise:
- recurring subscription charges are invoiced annually in advance;
- one-time charges are invoiced on order;
- services “priced based on Shipping Units, Container Transaction Volume or Transaction” are invoiced monthly in arrears;
- invoices are payable within 14 days, in US dollars, with interest at 1.5 percent per month or the legal maximum if lower.[3]
The terms name three possible usage bases but do not define them; a licence manager must obtain the Price List or Order Form definition. The catalog records them as Shipping Unit, Container Transaction Volume or Transaction. Invoice disputes must be raised before the due date with a detailed description, and undisputed amounts must be paid, or the right to dispute is waived.[3]
Price changes
Two mechanisms change prices. First, unless an Order Form says otherwise or e2open agrees in writing, “all prices for Services delivered as a subscription service or otherwise, where fees reoccur each period, will automatically increase by 5% on the 1st day of January of each calendar year”, and this increase is not subject to the notice and termination mechanism.[3] Second, e2open may modify any aspect of the fees, including a price list, on 30 days notice; during the notice period the customer may terminate only the affected Service and receives a refund of prepaid fees for that Service.[3] A multi-year contract that does not state a fixed price therefore compounds at 5 percent a year by default. Catalog rows: INTTRA recurring fees rise 5% every 1 January and INTTRA fees can change on 30 days notice.
Term and termination
Either party may terminate the agreement on 30 days notice, but where an Order Form has a term, the Order Form continues until it expires. Termination is also available for material breach not cured within 30 days or for insolvency events. “Order Forms are non-cancelable, and fees paid under them are non-refundable.”[3] e2open may suspend Services immediately on email notice for breaches of Platform use or intellectual property obligations, and may terminate if it reasonably determines the customer is unable or unwilling to cure.[3] Non-payment allows limitation or suspension after notice.[3]
Data and Content
The terms distinguish three data categories. Transaction Data is any data transmitted to, from or through the Platform or Services about or related to the customer, and includes Third-Party Data (such as carrier-provided status data) and Content related to the customer. Content is data sourced or created by e2open, such as port codes, restricted party lists and harmonised commodity codes. The customer receives only “a non-exclusive, non-transferable, non-assignable, non-sublicensable, terminable right” to use Third-Party Data and Content for internal business uses, and may not distribute them or give third parties access without consent.[3] The customer may display Transaction Data to Specified Third Parties, such as shippers, forwarders, consignees, importers and exporters, only if they have a direct contractual or legal interest, the data is needed to complete the customer’s transactions and any confidential data is protected by equal confidentiality obligations.[3]
In return, section 5.5 grants e2open a “worldwide, royalty-free, perpetual, irrevocable, non-exclusive, and fully sublicensable” licence to use, modify, publish, sell and distribute all Transaction Data and to create Derived Works. e2open will own the Derived Works and will provide or sell Transaction Data and Derived Works to government authorities, ports, customs authorities and others for business purposes that include statistical analysis, financial trading and transportation operations.[3] The confidentiality clause excludes information where e2open has exercised those rights.[3] For procurement, this clause is the most consequential data term in the e2open documents and should be reviewed against the customer’s own confidentiality commitments to its trading partners.
Separately, e2open may collect, retain, inspect and analyse information about the customer’s hardware, system, network, contacts, staff details, customs entries, client, carrier and vendor details and other information held in the Services, including whole backups of live or test data, for purposes that include support, security and “license compliance”, and may share contact details and monthly usage information with independent third parties certified in the Services.[3] This is the closest equivalent to a compliance-review right in the document, and it is framed as a data authorisation rather than as an audit procedure.
Corporate change, precedence and disputes
The customer may assign the agreement on written notice to an affiliate under common control or to the surviving entity of a merger, acquisition or reorganisation of substantially all of its assets or stock, provided that e2open does not deem it a direct competitor and the successor agrees in writing to be bound. e2open may assign to its affiliates at any time by notice.[3] e2open may set fees according to the customer’s structure, size and estimated usage at the Order Form date; fees do not include additional volume from a merger or acquisition; the customer must give written notice to use the Services for a newly acquired or merged company; e2open may revise fees; and if no agreement is reached, e2open may limit, suspend or terminate Services.[3] In a conflict, the Order Form prevails over the Terms, then the Price List, then other terms.[3]
Liability is limited to the fees paid or payable for the specific Service in the previous 12 months or 5,000 US dollars, whichever is more, and claims must be brought within one year.[3] The customer indemnifies e2open against third-party claims arising from the customer’s breach or the use of the websites, Platform or Services by the customer or its customers.[3] New York law applies. Disputes not resolved by senior-level negotiation within 30 days go to arbitration under the American Arbitration Association rules in New York before one arbitrator, with a New York County court fallback and a jury trial waiver.[3]
Avantida container management terms
The Avantida Terms of Service (Version 4.3, May 2024) govern a cloud container management service. The contracting entity depends on location: INTTRA LLC for subscribers in the USA, Avantida e-Logistica SL for Spain and Portugal, E2open Peru SRL for Peru and Avantida N.V. for the rest of the world, with New York law for US subscribers and Belgian law, with the courts of Antwerp, elsewhere.[4]
Licence and use
The Subscriber may use the applications for which it registered, and must not license, sublicense, resell, time share or commercially exploit the Service for third parties, or use the Service to process data on behalf of any third party “other than ocean carriers”.[4] Re-use of any container remains governed by the terms of the carrier that owns the container and any agreement between that carrier and the user.[4]
Pay-per-use credits
“Registration to the Service is free of charge. The use of the Service is subject to a Pay Per Use (PPU) system.” Before use, the subscriber uploads the contractually agreed credits or vouchers to its account, after which e2open issues an invoice, and credits or vouchers are debited after completion of each Service. The account is held in a chosen base currency and currency conversion is at bank rates plus a conversion premium, at the subscriber’s expense.[4] A subscriber may request a credit pay-out once every 60 days, subject to an administrative fee of 35 US dollars for US subscribers (25 euros elsewhere), plus a 5 percent transaction fee for a partial pay-out. Vouchers are non-refundable and expire 90 days after purchase.[4] The terms also describe self-billing for credit transactions, where e2open issues invoices on the subscriber’s behalf, with possible VAT implications.[4] The catalog metric is Credit (Pay Per Use) and the program is Prepaid credit and voucher billing. The terms do not state the credit price of any service.
Checklist
- Establish whether each INTTRA user entity has an Order Form, a Price List relationship or free registration only, since the contract position differs.
- Obtain the Price List definitions of Shipping Unit, Container Transaction Volume and Transaction.
- Model the 5 percent annual increase for any recurring fee that does not state a fixed price.
- Review the perpetual Transaction Data licence against confidentiality promises to trading partners.
- Track Avantida credit balances and 90-day voucher expiry, and keep the registered base currency in mind for conversion costs.
- Before acquisitions, give written notice and agree fees for newly acquired companies that will use the Services.
Out of scope
This article does not set out INTTRA prices, because the terms refer to a Price List that is provided to the customer. It does not cover Bolero electronic bill of lading terms referenced in section 2.13 of the General Terms, carrier spot-booking terms, or the Data Processing Addendum, which is a separate document.[3][5]