Zoom Workforce Management
Zoom Workforce Management is a contact center staffing tool that uses AI for forecasting, scheduling and intraday monitoring. It forecasts demand from historical data and seasonal trends, builds schedules based on staffing needs, offers live operational visibility for same-day adjustments, and automates repetitive tasks. It belongs to the Zoom CX family and is included in Zoom Contact Center Elite.
Zoom Workforce Management is a Zoom product filed under Workforce Management Software. Lifecycle: no published lifecycle.
Source: Workforce Management Software: Power Your Teams With AI | Zoom, retrieved 15 Oct 2026
Releases and Lifecycle
All Zoom productsRelease and support dates as published by Zoom; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.
- No published lifecycle 1
- Zoom Workforce Management