ServiceNow Product
IT Service Management
IT Service Management, abbreviated ITSM, is a ServiceNow product that unifies incident, change, problem and service request management on one platform and one CMDB. It uses AI agents and agentic workflows to resolve routine requests, and offers employee self-service through channels such as chat, voice, portal, Teams, Slack and mobile. It is the core IT workflow product on the ServiceNow AI Platform.
IT Service Management is a ServiceNow product filed under IT Service Management Tools. Lifecycle: no published lifecycle.
Source: IT Service Management (ITSM) - ServiceNow, retrieved 15 Oct 2026
Releases and Lifecycle
All ServiceNow productsRelease and support dates as published by ServiceNow; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.
- No published lifecycle 1
- IT Service Management