Cognigy.AI
Cognigy.AI is an enterprise platform from NiCE Cognigy for building, orchestrating and scaling AI agents for customer service. Its agents handle voice, chat and messaging channels, combine rule-based workflows with generative AI, and hand off to human agents. The platform adds knowledge grounding, multi-LLM orchestration, a tool marketplace and analytics, and is delivered as a SaaS platform.
Cognigy.AI is a NICE product filed under Customer Service Automation Software. Lifecycle: versioned, 108 versions listed, latest 2026.21 (12 Oct 2026).
Source: Cognigy.AI | Agentic AI Platform for CX | NiCE Cognigy, retrieved 15 Oct 2026
Releases and Lifecycle
All NICE productsRelease and support dates as published by NICE; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.
Cognigy.AI 108 versions
Versions are numbered YEAR.MINOR_RELEASE; ga is the date of the first release of each minor version. The vendor announces deprecations and removals per feature, not per version.
| Version | Released | Source |
|---|---|---|
| 2026.21 | [4] | |
| 2026.20 | [4] | |
| 2026.19 | [4] | |
| 2026.18 | [4] | |
| 2026.17 | [4] | |
| 2026.16 | [4] | |
| 2026.15 | [4] | |
| 2026.14 | [4] | |
| 2026.13 | [4] | |
| 2026.12 | [4] | |
| 2026.11 | [4] | |
| 2026.10 | [4] | |
| 2026.9 | [4] | |
| 2026.8 | [4] | |
| 2026.7 | [4] | |
| 2026.6 | [4] | |
| 2026.5 | [4] | |
| 2026.4 | [4] | |
| 2026.3 | [4] | |
| 2026.2 | [4] | |
| 2026.1 | [4] | |
| 2025.25 | [4] | |
| 2025.24 | [4] | |
| 2025.23 | [4] | |
| 2025.22 | [4] | |
| 2025.21 | [4] | |
| 2025.20 | [4] | |
| 2025.19 | [4] | |
| 2025.18 | [4] | |
| 2025.17 | [4] | |
| 2025.16 | [4] | |
| 2025.15 | [4] | |
| 2025.14 | [4] | |
| 2025.13 | [4] | |
| 2025.12 | [4] | |
| 2025.11 | [4] | |
| 2025.10 | [4] | |
| 4.100 | [4] | |
| 4.99 | [4] | |
| 4.98 | [4] | |
| 4.97 | [4] | |
| 4.96 | [4] | |
| 4.95 | [4] | |
| 4.94 | [4] | |
| 4.93 | [4] | |
| 4.92 | [4] | |
| 4.91 | [4] | |
| 4.90 | [4] | |
| 4.89 | [4] | |
| 4.88 | [4] | |
| 4.87 | [4] | |
| 4.86 | [4] | |
| 4.85 | [4] | |
| 4.84 | [4] | |
| 4.83 | [4] | |
| 4.82 | [4] | |
| 4.81 | [4] | |
| 4.80 | [4] | |
| 4.79 | [4] | |
| 4.78 | [4] | |
| 4.77 | [4] | |
| 4.76 | [4] | |
| 4.75 | [4] | |
| 4.74 | [4] | |
| 4.73 | [4] | |
| 4.72 | [4] | |
| 4.71 | [4] | |
| 4.70 | [4] | |
| 4.69 | [4] | |
| 4.68 | [4] | |
| 4.67 | [4] | |
| 4.66 | [4] | |
| 4.65 | [4] | |
| 4.64 | [4] | |
| 4.63 | [4] | |
| 4.62 | [4] | |
| 4.61 | [4] | |
| 4.60 | [4] | |
| 4.59 | [4] | |
| 4.58 | [4] | |
| 4.57 | [4] | |
| 4.56 | [4] | |
| 4.55 | [4] | |
| 4.54 | [4] | |
| 4.53 | [4] | |
| 4.52 | [4] | |
| 4.51 | [4] | |
| 4.50 | [4] | |
| 4.49 | [4] | |
| 4.48 | [4] | |
| 4.47 | [4] | |
| 4.46 | [4] | |
| 4.45 | [4] | |
| 4.44 | [4] | |
| 4.43 | [4] | |
| 4.42 | [4] | |
| 4.41 | [4] | |
| 4.40 | [4] | |
| 4.39 | [4] | |
| 4.38 | [4] | |
| 4.37 | [4] | |
| 4.36 | [4] | |
| 4.35 | [4] | |
| 4.34 | [4] | |
| 4.33 | [4] | |
| 4.32 | [4] | |
| 4.31 | [4] | |
| 4.30 | [4] |
Sources 2
- Deprecations and Removals - Cognigy Documentation retrieved 2026-10-14
- Release Notes Index - Cognigy Documentation retrieved 2026-10-14