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Lifecycle

NICE Product Lifecycle

Release dates, version history and end-of-support dates for 16 NICE products and 108 versions.

Releases and Lifecycle

Upcoming End of Support

Release dates, version history and support and end-of-life dates as published by NICE. Dates within the next 12 months are highlighted; past dates are dimmed. Retrieved 2026-10-14.

  • On-Premise Support Policy and Sunset Policy. On-premise software support runs in 12-month terms that renew, and is subject to a Sunset Policy that NiCE publishes on its self-service portal to set the software lifecycle. [1]
  • Cognigy deprecations and removals. Cognigy marks a deprecated feature as outdated with support limited to critical fixes until removal on a stated date, and lists deprecation and removal dates per feature. [3]
Cognigy.AI 108 versions

Versions are numbered YEAR.MINOR_RELEASE; ga is the date of the first release of each minor version. The vendor announces deprecations and removals per feature, not per version.

VersionReleasedSource
2026.21[4]
2026.20[4]
2026.19[4]
2026.18[4]
2026.17[4]
2026.16[4]
2026.15[4]
2026.14[4]
2026.13[4]
2026.12[4]
2026.11[4]
2026.10[4]
2026.9[4]
2026.8[4]
2026.7[4]
2026.6[4]
2026.5[4]
2026.4[4]
2026.3[4]
2026.2[4]
2026.1[4]
2025.25[4]
2025.24[4]
2025.23[4]
2025.22[4]
2025.21[4]
2025.20[4]
2025.19[4]
2025.18[4]
2025.17[4]
2025.16[4]
2025.15[4]
2025.14[4]
2025.13[4]
2025.12[4]
2025.11[4]
2025.10[4]
4.100[4]
4.99[4]
4.98[4]
4.97[4]
4.96[4]
4.95[4]
4.94[4]
4.93[4]
4.92[4]
4.91[4]
4.90[4]
4.89[4]
4.88[4]
4.87[4]
4.86[4]
4.85[4]
4.84[4]
4.83[4]
4.82[4]
4.81[4]
4.80[4]
4.79[4]
4.78[4]
4.77[4]
4.76[4]
4.75[4]
4.74[4]
4.73[4]
4.72[4]
4.71[4]
4.70[4]
4.69[4]
4.68[4]
4.67[4]
4.66[4]
4.65[4]
4.64[4]
4.63[4]
4.62[4]
4.61[4]
4.60[4]
4.59[4]
4.58[4]
4.57[4]
4.56[4]
4.55[4]
4.54[4]
4.53[4]
4.52[4]
4.51[4]
4.50[4]
4.49[4]
4.48[4]
4.47[4]
4.46[4]
4.45[4]
4.44[4]
4.43[4]
4.42[4]
4.41[4]
4.40[4]
4.39[4]
4.38[4]
4.37[4]
4.36[4]
4.35[4]
4.34[4]
4.33[4]
4.32[4]
4.31[4]
4.30[4]
Continuously updated 1
NiCE CXone (Delivered in numbered release cycles (for example 26.3, 26.2, 26.1); no end dates for earlier cycles published.)[2]
No published lifecycle 14
Cognigy Cloud Services, Cognigy Knowledge AI, Cognigy Voice Gateway, NiCE AI Agents (Cognigy), NiCE AI Agents for Proactive Engagement, NiCE AI Agents for Process Automation, NiCE CXone Agent Workspace, NiCE CXone AI, NiCE CXone AI Agent (Cognigy), NiCE CXone Guide, NiCE Engage and other on-premises Software (Software lifecycle is set in a Sunset Policy published on the NiCE self-service portal, which is not public.)[1], NiCE Nexidia Analytics, NiCE on-premises Software (Software lifecycle is set in a Sunset Policy published on the NiCE self-service portal, which is not public.)[1], NiCE Quality Central
Sources 4
  1. On-Premise Support Policy retrieved 2026-10-14
  2. 26.3 Release Notes - NiCE CXone Help Center retrieved 2026-10-14
  3. Deprecations and Removals - Cognigy Documentation retrieved 2026-10-14
  4. Release Notes Index - Cognigy Documentation retrieved 2026-10-14
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