BMC Software Product
Remedy ITSM
Remedy ITSM is a BMC Software product filed under IT Service Management Tools. Lifecycle: versioned, 6 versions listed, latest 19.08.00 (22 Aug 2019).
Releases and Lifecycle
All BMC Software productsRelease and support dates as published by BMC Software; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.
Remedy ITSM 6 versions
Remedy IT Service Management Suite releases; later releases continue as BMC Helix IT Service Management OnPrem. Full Support End Date mapped to endOfStandardSupport, End of Support Date to endOfLife
| Version | Released | End of standard support | End of life | Source |
|---|---|---|---|---|
| 19.08.00BMC Product Support Policy (Enterprise Products) | [3] | |||
| 19.02.00BMC Product Support Policy (Enterprise Products) | [3] | |||
| 18.08.00BMC Product Support Policy (Enterprise Products) | [3] | |||
| 18.05.00BMC Product Support Policy (Enterprise Products) | [3] | |||
| 9.1.04BMC Product Support Policy (Enterprise Products) | [3] | |||
| 9.1.03BMC Product Support Policy (Enterprise Products) | [3] |
Lifecycle Policy
- BMC Product Support Policy (Enterprise Products). At least five years of support from the VV.RR general availability date: at least three years of Full Support, then at least two years of Limited Support, then End of Version Support. [1]
Sources 1
- BMC Helix IT Service Management OnPrem - Product All Version Page retrieved 2026-10-13