BMC Software Product

BMC Helix ITSM

BMC Helix ITSM is an IT service management suite that adds agentic AI to incident, problem, change and release, knowledge, asset, configuration and service level management. It includes AI agents, incident clustering, change risk analysis, a digital workplace for self-service and a multi-cloud broker. It integrates with discovery and operations management so service desk teams can see infrastructure context.

BMC Helix ITSM is a BMC Software product filed under IT Service Management Tools. Lifecycle: continuously updated.

Source: BMC Helix ITSM | BMC Helix, retrieved 15 Oct 2026

IT Service Management Tools

Releases and Lifecycle

All BMC Software products

Release and support dates as published by BMC Software; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.

Continuously updated 1: BMC Helix ITSM (Subscription service updated by BMC under the BMC Helix Service Update policy; no per-version end dates published (customers stay within n-2 of the latest version))[14][4]

Lifecycle Policy

BMC Helix Service Update policy. BMC applies updates to Helix subscription services; BMC Helix ITSM customers may remain on a version no older than n-2 of the latest version. [14]

Sources 2

BMC Helix ITSM - Product All Version Page retrieved 2026-10-13
BMC Helix Service Update policy retrieved 2026-10-13

Licensing Data

All BMC Software licensing data

Metrics 2

per concurrent user - SaaSConcurrent User per named user - SaaSNamed User

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