UKG Support Policies and Services (SaaS, Workforce Central on-premise and equipment)
Catalog row in Vendor License Sources · Cited
- Kind
- Policy
- Format
- HTML
- Applies to
- Support policy page with a Workforce Central on-premise section: supported releases, Gold and Platinum support, reinstatement, discontinuance. The page carries no effective date.
- Evidence
- On-premise support type must be uniform per installation
- Workforce Central service releases run five years after a major release
- Legislative updates for Workforce Payroll end with engineering
- TeleStaff and iSeries Central support the current and two prior releases
- Platform migrations require new licences
- Support entitles customers to upgrades released during the agreement period
- Support may be discontinued on 30 days notice
- Reinstating lapsed support costs back-fees plus 20%
- Unsupported on-premise customers pay hourly rates