Tyler Software as a Service Agreement (Public Administration Group clients)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Template Software as a Service Agreement between Tyler Technologies, Inc. and a Public Administration Group client, with Exhibits A to G (Investment Summary, invoicing, SLA, third-party terms, Statement of Work). Sections B (SaaS Services), C (professional services and support), E (term), F (liability), G (general). Undated template document; no effective date stated.
- Evidence
- SaaS rights are limited to governmental purposes and to Defined Users or storage
- Regular overage permits additional fees
- Users and storage can be added on agreement terms
- Enterprise Permitting & Licensing counts named users
- No shipment of software under SaaS
- No service-bureau or third-party commercial use
- Consultants may be shown the software only with written consent
- Initial term follows Exhibit A; renewal is annual at then-current fees
- Initial term equals the years stated for SaaS Services
- Termination for lack of appropriations on 30 days notice
- Tyler may terminate after 60 days of unpaid fees
- Suspension 15 days after notice of intent
- SaaS Fees are invoiced annually
- Renewal SaaS fees are at then-current rates
- Undisputed invoices are due in 45 days
- Transaction fees can rise on 30 days notice
- Additional products priced at Investment Summary rates for 12 months
- Client must stay on supported releases
- Tyler may collect telemetry
- SaaS Fees exclude onsite support, design and consulting
- Third-party software follows Third-Party Terms
- Agreement can be used for cooperative procurement
- Liability is capped by fees paid or annual SaaS fees
- Governing law is the client state
- Deidentified data may be used for demonstration and training
- Maintenance windows capped at five hours a week
- SLA credits only for consecutive months
- Disaster recovery targets are 24 hours, SLA states one hour RPO
- Tyler may assign on a corporate transaction
- Invoice disputes within 30 days