Tyler Technologies Evidence

Disaster recovery targets are 24 hours, SLA states one hour RPO

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "we commit to a Recovery Point Objective (“RPO”) of 24 hours and a Recovery Time Objective (“RTO”) of 24 hours."
Locator: SaaS Agreement section B(6.3) and Exhibit C
Applies to: Disaster recovery targets are 24 hours, SLA states one hour RPO
Supports rules: Disaster recovery targets are 24 hours, SLA states one hour RPO
Sources: Tyler Software as a Service Agreement (Public Administration Group clients)