ThoughtSpot Cloud Program Guide
Catalog row in Vendor License Sources · Cited
- Kind
- Policy
- Format
- Applies to
- Support scope and priorities by product, service level and service credits, security programme and AI (Improving Features) terms incorporated into the Cloud Subscription Agreement. Pages 2 to 8 are footed "2026.08.03"; the page 1 footer reads 2025.12.03.
- Aliases
- Program Guide
- Evidence
- Program Guide does not apply to Team, Essentials or trials
- 24x7 support for Pro, Analytics Enterprise, AgentSpot and Embedded Enterprise
- Support is for the customer, not its embedding clients or third-party users
- Service level is 99.5%, or 99.9% with the High Availability Add-On
- Service Level Credits are the sole remedy for downtime
- AI-dependent services cannot be used without the Improving Features
- Support excludes implementation, configuration, customization, integration and training
- ThoughtSpot Everywhere is now ThoughtSpot Embedded
- ThoughtSpot may collect usage metrics and query logs from the service
- ThoughtSpot may suspend support if it is not paid, including through a reseller
- Customer security audits of ThoughtSpot are limited to once a year