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ThoughtSpot may suspend support if it is not paid, including through a reseller

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if ThoughtSpot does not receive payments for ThoughtSpot Cloud purchased directly, or indirectly through a reseller, ThoughtSpot will have the right to suspend Support until payment is received without liability for such suspension.
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Program Guide Customer Acknowledgments item 3
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ThoughtSpot may suspend support if it is not paid, including through a reseller
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