Cloud Help Desk documentation and FAQ
Catalog row in Vendor License Sources · Cited
- Kind
- FAQ
- Format
- HTML
- Applies to
- General FAQ (HIPAA, legacy Desktop, data access, advertising use of ticket data, sanctioned countries) and the Premium Plan FAQ (5-seat cap, seat counting, proration, downgrade, invoicing, renewal, education, tax). Undated page.
- Aliases
- Documentation: Cloud Help Desk; Premium Plan Frequently Asked Questions
- Evidence
- Core Plan limited to five employee seats
- Premium fee applies to all active employee seats
- Only employee roles are charged; end users are free
- Only employee roles are charged; end users are free (2)
- Service restricted when six or more seats are not upgraded
- Service restricted when six or more seats are not upgraded (2)
- Service restricted when six or more seats are not upgraded (3)
- Mid-cycle seat additions are prorated
- Mid-cycle seat additions are prorated (2)
- Removed seats stop being charged next cycle
- Removed seats stop being charged next cycle (2)
- Premium list prices per employee seat
- Monthly by card, annual by card or invoice
- Monthly by card, annual by card or invoice (2)
- Card renewals are automatic; invoice renewals are manual
- Card renewals are automatic; invoice renewals are manual (2)
- Card renewals are automatic; invoice renewals are manual (3)
- Downgrade to Core at end of billing cycle
- Downgrade to Core at end of billing cycle (2)
- Core Plan is ad-supported; Premium is ad-free
- Core Plan is ad-supported; Premium is ad-free (2)
- Only owner and admin roles manage billing
- Cloud Help Desk not for HIPAA data; no BAA
- Cloud Help Desk not for HIPAA data; no BAA (2)
- Ticket data not used for advertising
- Ticket data not used for advertising (2)
- Services unavailable in sanctioned countries