Kaseya Master Agreement
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master agreement for all Kaseya, Datto, Unitrends and other Kaseya-affiliate Products. §1 scope, Product Terms of Use list and order of precedence; §2 licences, CMQ, restrictions, usage tracking, beta, trial, transition periods; §4 orders, renewals, Price Lock Guarantee, payment; §5 term and termination; §6 managed services and resale; §10 support; §14 audit; §17 assignment and updates; §18 definitions; Exhibit A contracting entities. Page states "Updated as of October 7, 2025".
- Aliases
- Kaseya MSA; Master Subscription Agreement
- Evidence
- Licenses may not be transferred, shared or used simultaneously
- On-premise deployments limited to purchased copies
- Licence quantities cannot decrease during a term unless CMQ applies
- Usage above the Committed Minimum Quantity is variable and can fall back to CMQ
- Kaseya may unilaterally increase quantities when use exceeds License Units
- Products may track deployed License Units and tracking may not be obstructed
- Audit on five business days notice; customer pays if shortfall exceeds 5%
- Early termination makes all remaining term fees payable
- Subscriptions auto-renew for the same term and quantity unless cancelled 30 days ahead
- Automatic renewal price increase capped at 5% plus CPI
- Month-to-month cancellation takes effect at month end or the following month end
- Resale permitted only as part of Managed Services in the Territory
- No rental, timesharing or service bureau use
- Resold Products require End User Terms at least as protective as Kaseya End User Terms
- Kaseya may assume an unresponsive MSP rights to an End User Product
- Kaseya supports only direct purchasers with an active Subscription
- Assignment of the Agreement or any Subscription requires Kaseya consent
- Benchmark, pen-test and competitive analysis results may not be disclosed
- Backup Products not authorised as a prolonged virtualised production environment
- Beta Products for internal use only
- No resale or third-party use during a Trial
- Free Transition Periods do not count toward the initial Committed Service Term
- Updated Agreement terms apply immediately to new purchases and renewals
- Special pricing eligibility can be verified and discounts clawed back
- Orders prevail over Product Terms of Use, which prevail over the Agreement body
- Customers buying through MSPs or resellers follow that channel purchasing terms